Facebook PTAT metricThe following post is the second in a three-part guest post series from Gregg Blanchard, a resort marketing specialist who splits his time between running SlopeFillers, a ski resort marketing blog that aggregates and analyzes industry-wide social media marketing data and tactics, and Ryan Solutions, the leading database marketing supplier for resorts and the ski industry.  When he’s not at the computer, he’s either pedaling away the miles during the summer or searching for powder turns in the winter.

One summer during college I took an internship in a government office in downtown Utah. Us witty marketing folk used to poke fun at all the government guys who, at times, managed to form complete sentences using acronyms.  USTAR, WIRED, UGREEN, DBED, and EDCUtah were some of their favorites. Heck, even the name of the office was shortened to GOED.

And then, not too long ago, in a single conversation on web marketing I realized the depth of my hypocrisy as we discussed ROI, PPC, KPIs, CPM, CTR, and even the beloved PTAT without batting an eye.

Now, in case you don’t swim in a sea of Facebook marketing metrics, PTAT stands for “people talking about this” and is near and dear to many a marketer’s heart.  An aggregation of all engagements between fan and page during the last 7 days, PTAT is a rolling total that is often used to show how “good” or “active” a page’s fan base really is.

Except, there’s a problem with PTAT. Or rather, there’s a problem with the way most people use it.  They think it’s telling one story when it’s telling another one entirely.

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We gathered some interesting information on reality versus perception for Facebook brand pages. There are some surprises in here, including how few people have actually gone to the trouble of “unliking” a page, as well the differences between why customers actually like brands on Facebook versus why marketers think they do.

facebook + infographic >>Have an idea for an infographic or social media data you’d like to see visualized? Contact us, and we may just make your idea come to life.




The Postano team is headed to San Francisco this week for the All Facebook Marketing Conference June 28-29. The AllFacebook Marketing Conference aims to give an inside look at Facebook innovations and monetization issues impacting today’s top digital media and marketing experts. Learning from real-world examples and case studies, the Postano Team will get a sneak peek at the latest Facebook tools, apps, demographics, research and advertising opportunities.

We’ll also be speaking at the event. Postano’s VP of Marketing, Cliff Torng, will be speaking on a panel – Facebook pages: Using Content and Conversation to Build Community. Cliff will be talking about leveraging user generated content and how to use Postano to visualize content from other social networks on Facebook. Besides catching Cliff talk all about Postano and leveraging user generated content, we’ll also be attending panels to get the latest scoop on Facebook and social media marketing trends.

Where to find us:

June 29, 2012 9:45 am at the Westin San Fransisco Market Street

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>>Find Cliff Torng and Julie Blakley on Twitter if you’d like to connect.