A: Click "Login" or "Create Account" to get started. Hitting "Login" allows you to sign in via an existing Twitter, Facebook, Google or Postano account. If you are new to the site and do not want to sign in via social media, clicking "Create an Account" will allow you to create a distinct Postano account. If you need help on how to build your Postano Hub, please see our How To Create a Postano Hub for step-by-step instructions.
Q: What pricing tier should I pick after logging in?
A: You are allowed to use any of the account tiers for free during your 30-day trial. For the ability to try all of Postano’s features, choose the highest tiers: Professional or Premium. Whichever tier you can see yourself using after your 30-day trial expires would probably be the best tier to choose.
You are always allowed to upgrade your account later in your experience or after your 30-day trial.
Q: When does my 30-day free trial begin?
A: Your 30-day free trial begins as soon as you name and create your Postano Hub.
Q: What browsers does Postano support?
A: Postano currently supports Firefox 3.6 and up, Chrome 11 and up, IE 8 and 9, and Safari 4 and 5.
Q: How much does Postano cost?
A: See our pricing page to see a list of our pricing tiers. Postano is free for all tiers for the first 30 days.
Q: Can I see some examples of Postano?
A: Yes, visit our examples gallery to see several creative ways our clients are using our platform.
Q: What type of content can I add to my Postano Hub?
A: Postano supports content from Facebook, Twitter, YouTube, Blogger, Tumblr, Vimeo, Google Alerts, Google+, Pinterest, Foursquare, Instagram, and anything with an RSS feed (see below for more details on adding content via RSS). You can also create a custom posts for your Postano Hub.
Q: Does Postano support ads?
A: Yes. By creating a custom post, you can upload ads for placement within the Postano Hub. In the "Add Content" section of the designer, click "Custom" and add your ad header, description, image or video and link.
Q: Can I add content from multiple Facebook fan pages?
A: Yes. Simply enter the Facebook page name(s), or copy and paste the URL under the Facebook icon in the Postano Designer. You can automatically select any of the pages you administer or add as many other fan pages, as you'd like.
Q: Can I add a Facebook profile?
A: Unfortunately, no. Postano has been built as a tool to help businesses, brands and professionals further broadcast and syndicate social media content. For this reason, you can only add content from Facebook fan pages and not individual Facebook profiles.
Q: Can I add content from multiple Twitter streams?
A: Yes. Simply add desired Twitter handles into the Postano Designer. Any unprotected tweets from selected Twitter users will be automatically fed into your Postano Hub in real-time. The ability to add Twitter hashtags and mentions is only available in Professional and Premium editions.
Q: Can I add content from Twitter lists?
A: Yes. Simply add desired Twitter lists into the Postano Designer. Any unprotected tweets from selected Twitter users will be automatically fed into your Postano Hub in real-time.
Q: Can I add text-only status updates to a Postano Hub?
A: Yes. When adding content from Facebook, Twitter, Google+, Blogger, or Tumblr, simply check the box "Include tweets/posts that don't have pictures or videos" in the dialogue box to include text only updates.
Q: Can I add fan-generated content from Facebook to my Postano Hub?
A: You can choose to either include or exclude fan content. Simply check or uncheck the box "Include Fan Posts" in the Facebook dialogue box when adding content.
Postano is compatible with the existing content monitoring system you already have in place on your Facebook page. If a post is blocked from appearing on your fan page, it will also be blocked from appearing in your Postano.
Q: Can you include content from other social networks?
A: Currently you can add content directly from Facebook, Google+, Twitter, YouTube, Flickr, RSS, Tumblr, Blogger, Vimeo, Pinterest, Foursquare, Instagram, and Google Alerts. You can also opt to create a custom post.
We are always looking to improve Postano, including adding additional social networks. Send us an email at firstname.lastname@example.org to let us know if there are any social networks you'd really like to see added.
Q: What is Google Alerts and how does it work?
A: Google Alerts allows users to add fresh, relevant news and other online content to a Postano.
Simply select what type of content you're looking for (blogs, news, videos, etc.) and enter the keywords you'd like to search for. For best results, enter separate alerts if you'd like to search for multiple key terms.
Google Alerts allows you to add any media/press coverage about you or your brand to your website without any hassle--a few easy clicks and your site's press page is instantly up-to-date.
You can also decide how news content flows into your Postano Hub. Content can either be published immediately, you can receive an email that new content is awaiting approval, or you can go into the “Moderate” tab within the Postano Designer and manually approve the content prior to posting.
Q: Why is there no Google Alerts content available to add to my Postano Hub?
A: Unlike other content sources, which allow for approximately 30 days of historical content retrieval to be added to your Postano Hub, Google Alerts will only retrieve content published after you initially set your keywords.
In an effort to provide only the freshest news content, Google Alerts will not retroactively search for old articles. However, any new articles appearing in Google with your selected keywords after the date you set up your Google Alerts will be available to add to your Postano Hub.
For best results, make sure you set multiple alerts for separate key terms (rather than searching for multiple keywords separated by commas).
Q: Can I add Twitter content based on a hashtag?
A: Yes, but it is only available in Premium and Professional tiered accounts. From the "Add Content" section of the Postano Designer, click the Twitter icon. You'll then see options to add content based on username, lists, hashtag or mentions.
If you have a free or Standard edition, you will only be capable of adding Twitter usernames and lists. With Professional and Premium editions you can add content based on username, lists, hashtag or mentions.
Q: Can I add a Twitter list?
A: Yes. From the "Add Content" section of the Postano Designer, click the Twitter icon, then click "Lists." You'll be prompted to enter a Twitter username (owner of the list). Choose from the displayed lists associated with that username, then click "Add."
Q: Can I add Twitter mentions?
A: Yes. Click on the Twitter icon from the "Add Content" section of the Postano Designer. Then click "Mentions" and enter the @Mention Search. You then have the option to automatically include all tweets, manually approve tweets or be emailed to confirm tweets. This capability is available in Professional and Premium editions.
Q: Can I moderate content for Twitter hashtags and mentions?
A: With Professional and Premium editions, you can select to moderate content added from a twitter hashtag or mention. Select how you would like to approve a hashtag or mention feed when you add it to your Postano. You find the tweets waiting to be approved, under "Moderate" in the Postano Designer.
Q: What content can I moderate before it appears in my Postano Hub?
A: All content can be moderated before it appears in the Postano Hub. The content awaiting approval can be found under the “Moderate” tab in the Postano Designer. You can chose to moderate the posts by hand or you can
Q: Can I add Flickr Photo Sets?
A: Yes. From the "Add Content" section of the Postano Designer, click the Flickr icon, then click "Photo Sets." Enter a user name and click "List" to see a list of their photo sets. Select the photoset you would like to add to Postano Hub. Click "Add."
Q: Can I add a Pinterest Board?
A: Yes. From the "Add Content" section of the Postano Designer, click the Pinterest icon, then click "Boards."
Enter a Pinterest user name and board name (You can find the user and board names by looking at the URL from the Pinterest board. For example, given a Pinterest URL: (http://pinterest.com/UserName/BoardName), copy the portion from User Name to the "User Name" field, and Board Name to the "Board Name" field. Click "Add."
Q: Can I add my Foursquare check-ins?
A: Yes. From the "Add Content" section of the Postano Designer, click the Foursquare icon, then click "Users." Click "Authorize" to ask permission to connect with Postano and click "Allow." Your user check-ins will now feed to your Postano Hub.
Postano will not display any historical check-ins; only a venues current and future check-ins will be displayed. It will take time after you add Foursquare content for your Postano Hub to fill in with check-ins.
Q: Can I add Foursquare tips?
A: Yes. When a Foursquare feed is added to your Postano Hub, all of the venue's tips are fed to Postano.
Q: Can I add Instagram content based on a hashtag?
A: Yes, but only in the Professional or Premium accounts. Click the Instragram icon. Under "Hashtags," enter the Instagram hashtag you would like to add as a feed to your Postano Hub. Click "Add" and log into your Instagram account.
Q: Can I add featured posts or exclusive content to my Postano Hub?
A: Yes. You can add custom content that contains a title, link, description and either a video or image file. From the "Add Content" section of the Postano Designer, click on "Custom."
Q: How come my video or image did not get added to my custom post?
A: When uploading your image or video to a custom post, make sure you hit the "Upload" button next to the image file.
Q: I added Twitter streams, but am not seeing the content. Where are all my tweets?
A: Postano defaults to only display tweets with media links, photos, or videos in order to create a visually stimulating experience. When adding your Twitter stream, check the box "Include tweets that do not have pictures or videos" to include text-only updates.
Q: Why are there no posts in my Postano Hub?
A: Postano aggregates posts from existing social media channels in order to propagate it with content. If you haven't posted recently on your social media channels, Postano will not have any content to pull.
If you want additional content, try adding additional related feeds such as blogs or industry publications, partnering businesses, etc.
If you'd rather see news content, simply use the Google Alerts and content source and set keywords you'd like to search the Internet for.
Q: Where can I find more details and tips on how to build my Postano Hub?
A: Postano gives you the ability to customize almost every component on the page.
Click "Customize" in the Postano Designer and you'll see sections that allow you to edit Text Style, Header Options, Overall Colors, Display Options, and Auto-Refresh.
Q: Can I use my brand’s color schemes?
A: Yes. You can use your brand’s color scheme by entering your 6-digit hex codes within the Text Style, Overall Colors and Display Options tabs.
Q: Can I upload my brand's custom font?
A: Yes, you can upload custom fonts to your Postano Hub. Click "Customize" in the Postano Designer and under the "Text Style" section, you'll see an option to "Upload Font."
Once you click on "Upload Font" you will get a dialogue box. Simply name your custom font and upload it via a TTF, OTF, or EOT file.
Q: Can I make the videos in my Postano bigger?
A: Yes. Click "Customize" in the Postano Designer. Under the "Display Options" section, uncheck the box "Single Column Video," to display your video feeds across two columns.
Q: Why don't I have all of the styling and customization options available for Twitter posts?
A: Twitter recently made some changes to their API, which included dictating specific display requirements for all Twitter posts. According to Twitter:
"Developing the following set of Display Requirements allows Tweets to remain connected to every user on Twitter. For example, if Tweet actions aren’t enabled, a Tweet can’t be replied to or reach more users with Retweets. If @usernames and avatars aren’t linked to profiles, users can’t learn more about or easily follow that interesting Twitter account."
A: If you'd like to customize your Postano Hub(s) beyond the logo, fonts and colors provided, please contact us at email@example.com to discuss advanced customization options and professional services options.
Q: Can I make my Postano Hub appear in grid-like format?
A: Yes. Under the "Customize" tab in the Postano Designer, click on "Display Options." By toggling off the "Post Sections" that are visible, you can create standardized post sizes that create a grid-like look to the Postano.
Q: Will my Postano Hub update automatically without refreshing the page?
A: Yes, but only Premium and Professional Postanos now support this feature.
Click "Customize" in the Postano Designer. Under the "Auto-Refresh," choose a "Standard" refresh speed for web sites, Facebook tabs & apps, and widgets or "Advanced" refresh rate for event displays, and internal monitoring dashboards.
Q: Can I filter/moderate content I don't want to appear in my Postano Hub?
A: Yes. Clicking the "X" in the corner of each post will give you three options: block a single post, block an entire source of content, or block posts from a specific user.
Q: How do I unblock a post?
A: Click on "Content" in the Postano Designer and select the "Blocked Content" tab. Here you'll see a list of blocked content. Simply uncheck the red x to unblock that content and re-add it to your Postano.
Q: Can I make sure some posts continue to appear near the top of my Postano Hub?
A: Yes. Whether you are running a campaign or just want to promote your new video, you can make sure a piece of content stays prominently positioned in your Postano Hub.
Clicking the star in the right-hand corner allows a post to be featured. Set a feature time of 1 week, 1 month, or 3 months or, select "Feature this post until" to prompt a calendar will appear for you to choose how long to leave a post prominently positioned in your Postano Hub. Simply enter the number of days you'd like the post to stay at the top of your Postano Hub.
Postano also added something called a ‘Splash Post,’ which is a post that contains video content and is doublewide- taking up two columns. You can feature a Splash Post at the top of your feed.
Q: How do I un-feature a post?
A: Click the star in the top right corner of the featured post. Click the box "Feature post until," then click its text field and select a feature date before the current date. This causes the post to lose its featured status.
Q: Can users search my Postano Hib?
A: Yes. Postano is integrated with yolink search, another TigerLogic technology. yolink delivers more relevant search results by diving behind all of the links on a page and extracting the information you're searching for.
yolink allows you to search all posts that have been published in your Postano Hub since its creation. This creates a useful, searchable database of all your social media and news posts, allowing you and consumers to easily find and access content that typically gets quickly lost in a traditional newsfeed.
Q: Does using Postano encourage customer engagement?
A: Yes. Syndicating your social media content using the Postano Platform exposes it to a much wider audience, giving you more opportunities for increased shares, likes and comment.
Postano's interactive user interface also makes it easy for your consumers to find content that would otherwise get lost in traditional newsfeeds.
Postano serves as a portal for people to find, interact with, and share your social content; thus exposing your Facebook fan page, Twitter profile, YouTube channel, blog, and more to a newer and broader audience.
Q: Will my Postano Hub drive people away from my Facebook or Twitter pages?
A: No. The Postano Platform is simply a way to syndicate the content you are already creating on social media to multiple end points.
By providing another channel to broadcast your social media posts, Postano helps to drive more people to your social networking profiles.
Q: Does my Postano Hub help me get more fans/followers?
A: Postano Hubs offer fans a unique, elegant and effective way to view and engage with your best social and digital content. Sharing and commenting features integrated in the platform encourages growth and reach of your social media efforts.
Q: Can consumers like and share content in my Postano Hub without leaving the page?
A: Yes. Consumers logged in to Facebook, Twitter or Pinterest accounts can share, like, re-tweet and re-pin content without leaving the page.
Analytics and SEO
Q: What are the advantages to adding the SEO Plug-in?
A: There are many advantages to adding the SEO Plug-in to your Postano Hub. Search Engines love sites that are frequently updated, that have fresh content and success on social networking sites will bring increasing returns to your website. For more information, see our Social SEO Plugin page.
Q: How do I get analytics on my Postano Hub?
A: We are able to integrate Google Analytics and Webtrends Analytics platforms into your Postano Hub. Under "Publish" then "Analytics" in the Postano Designer, click "Configure," to integrate your Google or Webtrends Analytics with Postano.
Q: How do I integrate my Google Analytics with my Postano Hub?
A: The information entered should correlate to the Google Analytics account for the parent site, and the campaign information you want to use for your Postano Hub.
The Web Property ID is the ID you'll find for the corresponding parent website in your Google Analytics account. Each of the Source, Medium, Content, Term and Name variables are for campaign tracking purposes, are all optional and are specific to the campaign variables you may want to configure.
Q: How do I integrate my Webtrends analytics with my Postano Hub?
A: You must provide a link to a script library that you have built using the Webtrends Tag Builder (https://tagbuilder.webtrends.com). This script is custom to your deployment, so you have to supply a fully qualified URL to it. Subsequent to that are a series of optional key/value pairs that may be added which correspond to the various Webtrends parameters that may be added. Since there are dozens, and since each user can enter your own custom parameters, we leave this an open-ended list.
Q: Does using a Postano Hub help my SEO?
A: We currently have an SEO plugin available that allows all of the Postano Hub content embedded on your website to be read and indexed by major search engines.
A: SEO is an acronym for Search Engine Optimization. It is the practice of ranking highly in search results for select keyword terms.
Q: How do Postano Hubs help my SEO?
A: Postano Hubs help boost your existing SEO efforts. Through our SEO plugin, all of the content contained in your Postano is exposed to the major search engines. Exposing this content to search engines helps improve your SEO in four different ways:
Automatically add quality outbound links to your site
Automatically add keyword rich content to your site
Automatically update your website as you post to the content sources
Increase shares and likes of your content (which helps your site rank higher in search results)
Q: Will my Postano Hub fit anywhere on my website?
A: There are several options for embedding your Postano Hub on a website.
For standard website embeds, you can chose to have a 2 column (484 px wide), 3 column (710 px wide), or a 4 column (936 px wide) Postano Hub.
In addition, we are now offering embeddable widgets that allow you to embed a Postano Hub with a much smaller footprint. Your Postano Hub can be embedded as a clickable button or link anywhere on your website, which deploys a full sized Postano Hub contained within a lightbox. Your Postano Hub can also be configured as a customizable sidebar widget. This implementation is ideal for syndicating your social media content to third party or partner sites, or on a page where you have high traffic, but limited real estate on the page.
Q: Can I embed Twitter content on my website?
A: Yes. A Postano Hub can aggregate Twitter content from users, lists, mentions and hashtags and allows you to embed that content on your website.
Q: Can I embed a Postano Hub as a tab on my Facebook fan page?
A: Yes. You can embed a Postano Hub to appear in a custom tab on your Facebook page. Under "Publish" in the Postano Designer, simply select "Facebook Tab," then click "Publish Fan Page" and follow the instructions.
Q: Can the sidebar widget display more than 4 posts at one time?
A: The size of the sidebar widget is fixed. Therefore, the only way to display more than 4 posts at a time is to make the header or footer heights shorter, in order to allow more feeds to fit into the display.
Q: What's the difference between embed.php and embed.2.php?
A: We made changes to support embedding in more web sites and to provide additional options. To ensure that the changes didn't break existing embedded Postanos, we moved to version 2 of the embed script and named it embed.2.php. While we encourage users to upgrade to the latest version, but embed.php will continue to work.
Q: Can I create a branded Facebook app using the Postano Platform?
A: Yes. We are now offering the ability to create a custom branded Facebook app using Postano. This app can then be offered for download to your fans and followers, and allows them to be one-click away from your all of your aggregated and curated branded content on Facebook. For more information, please contact us at firstname.lastname@example.org.
Q: Is a Postano Hub easy to manage? Do I need technical skills to create, style and syndicate my Postano Hub?
A: Postano Hubs are easy to create, edit and customize with minimal technical skills by using the Postano Designer.
This means that even the least technically savvy staff member can easily create a Postano Hub. No coding knowledge is necessary. Save your web development resources for other projects.
Also, once you set up your Postano Hub, the content is automatically updated in real-time as you continue your social media activity. Little to no maintenance is required after initial setup.
Q: Can I assign multiple administrators to a single Postano account?
A: No. Currently you cannot assign multiple administrators to a single Postano account, but you can create a Postano specific account for management purposes. Simply click "Create Account" on the homepage to set up a Postano account.
Q: How can I use the Postano Platform as a social media dashboard?
A: The Postano Platform can be an ideal tool for monitoring social media for several different brands, your competition or more.
By styling each content feed differently, you can immediately visualize what's going on with your business across the digital landscape and across individual platforms, making it a powerful tool for monitoring social and news content for multiple brands or entities in one place.
You can also use Postano to aggregate multiple social and news feeds to monitor competition, keep up on what your brand managers are saying and posting, and monitor your brand's online presence.
Q: Where can I find more details and tips on how to build my Postano Hub?
A: If you make changes to your Postano Hub in the Postano Designer, you will be prompted at the top right of the screen with a “Publish Changes” button to save your changes.
Q: Can I create different Postano Hubs that focus on certain topics or specific types of content?
For example, one edition for press coverage, one for videos and one edition for Facebook and Twitter content
A: Customers have the ability to embed Postano Hubs and can create as many editions as they'd like. Pricing is based on each unique page on which you're embedding Postano. For enterprise customers or those who want higher or unlimited numbers of embedded Postano Hubs, please contact us to discuss rates.
Q: What is Postano?
A: The first social SEO platform to syndicate social media content across channels in real-time to optimize and increase the reach and velocity of your social media efforts.
Postano is a customizable and embeddable content aggregation and curation platform, which can consolidate social media from multiple sources and easily integrate that content into a website or social network in real-time.
You can deploy Postano in multiple ways - including on a website, as a widget, as a Facebook tab, or as a branded Facebook application.
Postano's SEO Plugin exposes Postano Hub content to search engines, giving your existing SEO efforts a boost without any extra effort.
Q: What does Postano mean?
A: Postano is the third person plural of the Italian verb Postare, meaning to post; to place; to inform.
Q: How will Postano help save time and money?
A: Website development and updates are expensive and time-consuming. Postano Hubs bring fresh, timely and relevant social content to your website without forcing you to devote any technical resources, time or money.
Postano Hubs make updating your website cost effective and easy, working even when you are not. Once you've aggregated your content and styled your Postano Hub, it will automatically update in real-time whenever posts are added to the selected content sources.
Q: How do I cancel my subscription?
A: Send an email to email@example.com and request that you’d like to cancel your subscription.
Q: Who is TigerLogic?
A: With over 30 years of experience in data management, TigerLogic Corporation (Nasdaq: TIGR) designs, develops, sells and supports software infrastructure products. These products allow the company's customers to create and enhance flexible software applications for their own needs.